DUNLOP SPORTS AMERICAS VIP REWARDS PROGRAM

TERMS AND CONDITIONS

Last Updated: January 1, 2025

Program Introduction

The Dunlop Sports Americas VIP Rewards Program (the “Program”) is a US-based loyalty program offered at the sole discretion of Roger Cleveland Golf Company, Inc., d/b/a Dunlop Sports Americas (“Dunlop Sports Americas,” “we,” or “us”) and these Terms and Conditions (the “Terms”) govern only eligible participants to the Program (“Participant,” “member,” “you,” or your”) participation in the Program. By participating in the Program, you agree to be bound by these Terms.

We have the right to change or modify these Terms and Conditions or to terminate the Program at any time, for any reason, without prior notice, even though such changes may affect the value of points already accumulated, the value of the rewards and/or the time for redemption. If we change the Terms, we will give you notice by posting the revised Terms on this site and possibly elsewhere. Those changes will go into effect on the “Last Updated” date shown in the revised Terms.

Program Eligibility

The Program is open only to legal residents of one of the fifty (50) United States. To participate in the Program, you must be at least 13 years old. If you are at least 13, but less than 18 years old (or the age of the majority in your state of residence), you must also have the consent of your parent or guardian before enrolling in the Program, and your parent or guardian must read and agree to these Terms. Officers, directors, and employees of Dunlop Sports Americas and its respective parents, subsidiaries, and affiliates are not eligible to participate in the Program. Other individuals included in a Dunlop Sports Americas discount group, including but not limited to Dunlop Sports Americas staff professionals, American Junior Golf Association members, and those who receive a discount through their participation in a retail sales associate training group, also are not eligible to participate in the Program. Membership in the Program is limited to individuals. No groups, clubs, families, newsletters, companies, or organizations may participate in this Program on behalf of the group, club, family, company, or organization. Individuals and entities that purchase new or pre-owned products for resale are not eligible to participate in the Program. By enrolling and participating in the Program, you represent that you meet these eligibility requirements.

Program Registration

If you meet the eligibility criteria above, you may enroll in the Program by creating an account at us.dunlopsports.com. No purchase is required to enroll in the Program. Registration and participation in the Program is limited to one account per person. Use of multiple email or residence addresses to create multiple accounts for the same person is not permitted and may result in cancellation of the member’s account or denial of the potential member’s enrollment and, in either case, denial of participation in the Program, including cancellation of any unused Points or benefits in Dunlop Sports Americas sole discretion. If you already have a us.dunlopsports.com account, you are automatically enrolled in the Program, and participation in the Program will constitute agreement to these Terms. You must provide and maintain on your account true, accurate, current and complete information about yourself.

How to Earn Points

As a member of the Program, you will earn Dunlop Sports Americas VIP Rewards Program points (“Points”) for purchases that you make on us.dunlopsports.com, including regular and sale priced merchandise. Dollars spent on tax and shipping are not eligible to earn Points. Purchases made with a Dunlop Sports Americas gift card or with Points as the form of payment are not eligible to earn Points. If you as a Program member return purchased items, the Points earned by those items will be deducted from your Point total.
In addition to earning Points for purchases, members can also earn Points for interactions with us. These include but are not limited to the following:

Create a us.dunlopsports.com Account: By creating a us.dunlopsports.com account, a member will earn 30 Points. If you already have a us.dunlopsports.com account, your account will be credited with these 30 Points.
Sign up to Receive Our Newsletter: If a member goes to the Loyalty Program dashboard on us.dunlopsports.com when logged into his or her account, and signs up to receive our Newsletter, the member will earn an additional 30 Points.
Trade-in Transaction: If a member trades in golf clubs, whether the golf clubs are made by Dunlop Sports Americas or another manufacturer, in connection with the purchase of new clubs on us.dunlopsports.com, the member will be credited with a number of points to be determined in DSA’s sole discretion.

From time to time, Dunlop Sports Americas, in its sole discretion, may change, discontinue, or add interactions, including Limited Time Promotions, by which members will have the opportunity to earn Points. Points already earned will not be changed, unless forfeited due to being canceled as set forth above. Dunlop Sports Americas may, in its sole discretion, change the number of Points that may be earned as set forth in the “Program Tiers” section below, with or without prior notification to members.

Members must be logged into their us.dunlopsports.com account to receive eligible Points for their actions. Dunlop Sports Americas reserves the right to retrospectively credit Points for interactions where a member was not logged in, if sufficient proof can be provided by the member.

Existing us.dunlopsports.com account holders will start earning Points as soon as the Program is launched. New members will earn Points from the date they create a us.dunlopsports.com account. Normally, no prior transactions or interactions will be eligible for Points. Please allow approximately one week from the date your order shipped for Points to be credited to your account.

Expiration of Points

All Points earned by members, except for those Points earned during Limited Time Promotions, through the creation of a us.dunlopsports.com account or by signing up for our newsletter, are valid for 365 days from the date they are credited to your account and will expire at the end of this period on a rolling basis unless Dunlop Sports Americas explicitly states otherwise. Points are not transferable, have no cash value, and cannot be exchanged for cash.

Any Points earned by a member during a Limited Time Promotion (e.g. “For a limited time earn 3x Points on purchases from us.dunlopsports.com”) will expire on a date set by Dunlop Sports Americas in its sole discretion for that particular Limited Time Promotion. All Limited Time Promotions will clearly indicate the date on which Points earned during the Limited Time Promotion expire.

Program Tiers

The program has three tiers: Silver, Gold, and Platinum. Members can progress through these tiers by spending the minimum dollar amount necessary for each tier (the “Minimum Spend”), as follows:
Applicable to All Points:

Silver: Member spends $0-$999 within 365 days. Silver members earn 1 point for every $1 spent. No purchase is required to be part of this tier, as this is the default tier for newly enrolled members.
Gold: Member spends $1,000-$2,499 within 365 days. Gold members earn 1.25 points for every $1 spent after $999.
Platinum: Member spends $2,500+ within 365 days. Platinum members earn 1.5 points for every $1 spent after $2,499.

The Minimum Spend for each tier excludes dollars spent on tax and shipping. Members may be downgraded to a lower tier for two reasons. First, a Gold or Platinum member may be downgraded to a lower tier if the member has not satisfied the Minimum Spend required for the higher tier in the last 365 days, for example, if points previously earned expire during the last 365-day period, reducing the member’s dollar amount spent in the last 365 day below the Minimum Spend required for the higher tier. Second, a Gold or Platinum member may be downgraded to a lower tier if the member returns an order or products and the Points earned from that order or products decreases the member's dollar amount spent in the last 365 days below the Minimum Spend required for the higher tier.

Program Benefits

Program members will have access to the benefits in their current tier and the tiers below them. For a full list of benefits available to members, please see our Program FAQs here.
The following terms and conditions apply to the specific rewards listed below for members in the relevant tier when and if earned and used:

Early and Exclusive Product Notifications: This benefit entitles eligible members to receive e-mail notification regarding products offered exclusively on us.dunlopsports.com before others. This benefit does not guarantee the availability of products.
Free Personalization on Select Products: From time to time, Dunlop Sports Americas may offer eligible members an opportunity to personalize their purchased products for free. If such offers are made, members are capped to a maximum of 12 product personalization requests every 365 days and one personalization request each month.
Bonus Awards Points: From time to time, Dunlop Sports Americas may award eligible members bonus Points. Such Points are subject to the same terms and expiration as Points earned through member's purchase of products.

All benefits are subject to change, discontinuation, limitations, and substitutions by Dunlop Sports Americas, at its discretion and at any time without notice.

How to Redeem Points

In order to redeem Points, a member must be logged into their us.dunlopsports.com account. At checkout, a member's available Points will be displayed and the member may elect to redeem Points. If a elects to redeem Points, the applicable Points will be converted into redemption dollars and the value of the redemption dollars will be deducted from the total price of the member's purchase. Points are converted into redemption dollars as follows: 30 points = $1.
Points may not be converted to or exchanged for cash. In the event of a return of merchandise purchased using Points, the Points redeemed will be credited back to the member's account.

Account

Members are responsible for maintaining the confidentiality of their account and password and are fully responsible for any and all activities that occur under their account or password or any other breach of security.
The Program is for members' personal use only. The transfer, sale, or barter (or the attempted transfer, sale, or barter) of Points or corresponding benefits, and any misrepresentation of fact relating thereto, may result in cancellation of the member’s account and participation in the Program, including cancellation of any unused Points or benefits in Dunlop Sports Americas’ sole discretion.

Privacy and Consent to Marketing

The information you provide as a member of the Program will be managed by Dunlop Sports Americas as described in our Privacy Policy. See Privacy Policy . By becoming a member of the Program, you consent to receive marketing communications from Dunlop Sports Americas. You may unsubscribe from marketing communications at any time. For information about how to do so, please visit our Privacy Policy. By unsubscribing from marketing communications, the unsubscribed Program member will no longer receive marketing communications related to the Program.

Termination, Expiration, Modification to the Program

You may cancel your Program membership at any time by logging into your us.dunlopsports.com account, navigating to My Account, Loyalty Program, and selecting the option to opt-out. We may cancel your Program membership at any time in our reasonable discretion, including, but not limited to, if we determine that you (a) are ineligible, (b) have not used your account for an extended period of time, (c) violated any term or condition of the Program or any applicable law or regulation, or (d) engaged in any deception, forgery, fraud, or committed any other abuse of the Program. We may revoke some or all of your Points or benefits if we determine that you received them in error, due to fraud or deception, or in any not authorized manner.
If you or Dunlop Sports Americas cancels your membership, you will lose your accumulated Points. If you cancel your membership, you may rejoin the Program. When re-joining the Program, previously earned points will not carry over to your new membership.
In all matters relating to the administration of the Program, the decisions of Dunlop Sports Americas will be final. Dunlop Sports Americas reserves the right to change or cancel any aspect of the Program at any time. If we change these Terms, we will give you notice by posting the revised Terms here. The changes will take effect on the “Last Updated” date shown in the Terms. By continuing to participate in the program, you are agreeing to the revised Terms.

Limitations of Liability

THE PROGRAM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, DUNLOP SPORTS AMERICAS DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO THE PROGRAM, INCLUDING THOSE RELATED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT AND THOSE ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE.
TO THE FULLEST EXTENT PERMITTED BY LAW, DUNLOP SPORTS AMERICAS WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING FOR THE LOSS OF PROFIT, REVENUE, OR DATA) ARISING OUT OF OR IN CONNECTION WITH THE PROGRAM, HOWEVER CAUSED, AND UNDER WHATEVER CAUSE OF ACTION OR THEORY OF LIABILITY BROUGHT, INCLUDING UNDER ANY CONTRACT, NEGLIGENCE, OR OTHER TORT THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY LAW, DUNLOP SPORTS AMERICAS’ TOTAL CUMULATIVE LIABILITY TO YOU OR ANY THIRD PARTY UNDER THESE TERMS FROM ALL CAUSES OF ACTION AND ALL THEORIES OF LIABILITY, WILL BE LIMITED TO AND WILL NOT EXCEED THE DOLLAR AMOUNT YOU HAVE ACTUALLY PAID DUNLOP SPORTS AMERICAS DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM GIVING RISE TO SUCH LIABILITY.

Venue and Choice of Law

These Terms are governed and interpreted pursuant to the laws of the State of California, United States of America, without reference to its provisions concerning conflicts of law.
Without limiting the arbitration agreement set forth below, you agree that any action of whatever nature arising from or relating to these Terms, or the Program will be filed only in the state or federal courts located in the County of Orange, State of California. You consent and submit to the personal jurisdiction of such courts for the purposes of such action.

Dispute Resolution – Arbitration Agreement, Jury Trial Waiver, and Class Action Waiver

By enrolling in and participating in the Program, you agree that all disputes you may have with, or claims you may have against Dunlop Sports Americas arising out of or connected in any way with (a) the Program, (b) these Terms, or (c) ) the determination of the scope or applicability of this agreement to arbitrate (each a “Claim”), will be resolved through binding and final arbitration instead of through court proceedings.
You and Dunlop Sports Americas hereby waive any right to a jury trial of any claim. All Claims shall be submitted for binding arbitration in accordance with the Rules of the American Arbitration Association (“AAA Rules”) in Orange County, California. The arbitration will be heard and determined by a single arbitrator. The arbitrator's decision in any such arbitration will be final and binding upon the parties and may be enforced in any court of competent jurisdiction. The parties agree that the arbitration will be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may legally be required in judicial proceedings relating to the arbitration or by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies.
If you demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Dunlop Sports Americas will pay as much of the administrative costs and arbitrator's fees required for the arbitration as the arbitrator deems necessary to prevent the cost of the arbitration from being prohibitive. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate.
This arbitration agreement does not preclude you or Dunlop Sports Americas from seeking action by federal, state, or local government agencies. You and Dunlop Sports Americas also have the right to bring qualifying claims in small claims court. In addition, you and Dunlop Sports Americas reserve the right to apply to any court of competent jurisdiction for provisional relief, including pre-arbitral attachments or preliminary injunctions, and any such request shall not be deemed incompatible with these Terms, nor a waiver of the right to have disputes submitted to arbitration as provided in these Terms.
Neither you nor Dunlop Sports Americas may act as a class representative or private attorney general, nor participate as a member of a class of claimants, with respect to any Claim. Claims may not be arbitrated on a class or representative basis. The arbitrator can decide only your and/or Dunlop Sports Americas’ individual Claims. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated.
If any provision of this Section is found to be invalid or unenforceable, then that specific provision shall be of no force and effect and shall be severed, but the remainder of this Section shall continue in full force and effect. No waiver of any provision of this Section of the Terms will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver shall not waive or affect any other portion of these Terms. This Section of the Terms will survive the termination of your relationship with Dunlop Sports Americas.
THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN AAA RULES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR DUNLOP SPORTS AMERICAS WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.

Support

If you have any questions about the Program, please contact Customer Support at 1-800-999-6263.
PLEASE MAINTAIN A COPY OF THESE TERMS FOR YOU RECORDS AND PLEASE CHECK HERE FREQUENTLY FOR ANY CHANGES TO THESE TERMS.